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Basic Information

Tri-County Technical College
CCE - Executive Assistant (Exam Voucher Included) Online
• An executive assistant needs a broad skill set to be able to provide direct support to their organization's leadership. If you're pursuing a career as an executive assistant, this course will prepare you for the Certified Administrative Professional (CAP) and teach you key business management skills. This body of knowledge will help you thrive in an executive assistant role in any corporate office setting. • You will learn the intricacies of organizational communication, office and records management, and human resources fundamentals, among other topics. You'll also gain an understanding of financial and accounting terms, successful negotiation strategies, the marketing process, employment law, compliance and regulatory requirements, and licensing, permits, and taxes. • What you will learn • Develop basic practical and managerial skills • Explore important topics in running operations in accord with legal requirements • Learn about how taxes affect a business, whether it's a sole proprietorship, partnership, or corporation • Understand the process of negotiating, evaluate negotiation styles, and consider successful negotiation strategies for most environments • Know the seven management disciplines essential to business success • Effective organizational and business communication • The fundamentals of administrative roles including human resources, financial responsibilities, and event and project management • Essential workplace skills • Prepare for the IAAP Certified Administrative Professional exam • How you will benefit • Develop a high level of understanding of the Certified Administrative Professional (CAP) body of knowledge • Develop communication skills that will allow you to thrive in a professional environment • Set yourself apart from competitors by receiving management training • Receive IAAP Membership and Study Guide upon qualification for the CAP exam • Certified Administrative Professional PROGRAM OUTLINE • Organizational Communication (Part 1) o Communication Essentials o Interacting With Stakeholders o Teams o Quiz • Organizational Communication (Part 2) o Networking o Interpersonal Interactions o Public Speaking o International Business o Organizational Structure and Systems o Legal Issues/Ethics o Quiz • Business Writing and Document Production o Business Writing o Using Personal Computer Software Applications o Publishing Web Documents, Hard-Copy Documents, and Meeting Minutes o Quiz • Technology and Information Distribution o Information in Organizations o Researching, Gathering, Compiling, and Analyzing Data and Information o Networks for Information Distribution and Maintaining, Backing-up, and Storing Data o Quiz • Office and Records Management o Office and Records Management (Introduction) o The Basics of Creating Functioning and Productive Workspaces o Obtaining and Managing Resources for Your Office and Working in a Virtual Office o Quiz • Event and Project Management o Event and Travel Management: Coordinating Virtual Meetings o Project Management, Time Management, and Negotiations o Quiz • Human Resources o Human Resources Functions, Duties, and Processes o Employee Files and Records and Employee Training o Recruitment, Staffing, and Hiring Practices o Diversity, Onboarding/Offboarding, and Human Resource Law o Quiz • Financial Functions o Organizational Finance: Budgeting, Financial Statements, and Financial Transactions o Banking Process and the Bank Statement Reconciliation Process o Basic Statistical Analysis o Financially Accounting for Charitable Activities o Quiz • Workplace Behaviors o Goal Setting and Creativity o Problem Solving and Decision Making o Time Management and Stress Management o Quiz • Becoming an Administrative Assistant and Advancing Your Career o Job Duties, Responsibilities, and Personal Characteristics of Administrative Assistants o Administrative Assistant Position Options o Becoming an Administrative Assistant, Making a Career Change, and Career Advancement o Quiz • Management Training o Financial and Accounting Management o Marketing Management o Strategic Management in Operations o Legal Issues in Operations o Legal Aspects of Contracts o Tax Issues o Organizational Development and Change o Negotiating Strategies o Business Best Practices o Organization Leadership and Decision Making o Project Management for Executives o Seven Management Disciplines Requirements: Hardware Requirements: • This course can be taken on either a PC or Mac. Software Requirements: • PC: Windows 8 or newer. • Mac: macOS 10.6 or later. • Browser: The latest version of Google Chrome or Mozilla Firefox are preferred. Microsoft Edge and Safari are also compatible. • Microsoft Office or OpenOffice (not included in enrollment). • Adobe Acrobat Reader. • QuickTime. • Software must be installed and fully operational before the course begins. Other: • Email capabilities and access to a personal email account. Instructional Material Requirements: The instructional materials required for this course are included in enrollment. The following textbook will be shipped to you approximately 7-10 business days after enrollment: • Managing by the Numbers: A Commonsense Guide to Understanding and using your Company's Financials • Strategic Planning - A Pragmatic Guide • The Administrative Professional, Rankin and Shumack Certification Eligibility Requirements: Candidates must meet specific education and administrative office support professional experience, which are: • No College Degree - 4 years of relevant work experience is required • Associates Degree - 3 years of relevant work experience is required • Bachelor's Degree - 2 years of relevant work experience is required All relevant work experience must have been earned within the last ten years. Relevant work experience qualifies as office and administrative professionals who engage in some, if not all, of the following: • Communicate within the organization (both verbal and written) • Conduct business writing, including proofreading and editing • Maintain office functions and record keeping • Plan meetings, events, and arrange travel • Manage projects • Engage in or support human relations activities, such as hiring and compliance issues • Maintain budgets and basic accounting functions • Manage time and other resources for themselves and others • Utilize technology, including virtual and mobile, with strong computer and internet research skills • Coordinate communications between internal staff and/or external clients Please visit https://www.iaap-hq.org/page/Certification for more detailed information on eligibility.
High School Diploma or Equivalent


All Student Program Completed Rate All Student Credential Attainment Rate All Student Employment Rate During 2nd Quarter After Exit All Student Employment Rate During 4th Quarter After Exit All Student Median Earnings in Employment During the 2nd Quarter After Exit WIOA Participant Program Completion Rate WIOA Participant Credential Attainment Rate WIOA Participant Employment Rate During 2nd Quarter After Exit WIOA Participant Employment Rate During 4th Quarter After Exit WIOA Participant Median Earnings in Employment During the 2nd Quarter After Exit

NOTE:  "N/A" indicates that there is insufficient data and/or a program served fewer than ten WIOA students to calculate the performance measures at this time.