Provider name:

Joshua Career Institute

Program name:

Customer Service Specialist Certificate (Online)

Program description:

This program is designed to prepare the student for an entry-level position as a customer service specialist. Students will be well versed in customer behavior, customer service databases, user surveys and other feedback mechanisms, operations management, communications and marketing skills, customer service operations, customer relations, and professional standards and ethics. Graduates will be able to supervise and monitor customer service performance and manage front-line customer support services, call centers/help desks, and customer relations. Graduates of this program will be able to attain positions with a variety of companies and businesses that have a need for customer service representatives.

Program URL:

https://myjoshuaci.com/academics-category.php?pid=5&did=8&cat_id=69

Description of business partnerships:

Year first offered:

2021

Student teacher ratio:

1:10

If any, what are the prerequisites for this program?

High School Diploma or Equivalent

Total Cost:

$6000.00